HiyangExpress
HiyangExpress
Account deletion
Login
privacy_tip User and rider deletion request

Delete your HiyangExpress account.

For security, deletion requests must be submitted after signing in as the same customer or rider account. Customers verify by OTP. Riders verify by password.

Choose account type

After login, you will see the request form and the latest request status.

person
Customer/User

Login with mobile OTP, then submit a customer account deletion request.

Continue as user →
two_wheeler
Rider

Login with rider ID/phone and password, then submit a rider account deletion request.

Continue as rider →

What gets deleted

Profile details such as name, phone, email and app access may be removed or anonymized after review.

What may be retained

Order, payment, COD, payout, dispute, tax, safety and legal records may be retained where required.

Timeline

Requests are reviewed before processing. Your account page shows the latest request status. Some records may be retained where required for legal, financial, safety, fraud-prevention or dispute purposes.

Need help with an account deletion request?

Email support@hiyangexpress.com. Do not send passwords, OTPs or authentication tokens by email.